Terms and Conditions

By using our online store you expressly agree to be bound by the terms and conditions set forth below. Please take a moment to review them.

Customer satisfaction is priority one. We want you, the purchaser, to enjoy our products as much as we do. We wish you a fun, all-Canadian shopping experience and thank you for sharing a smile with moki.

Shipping

In-stock items ship within 3 business days Monday-Friday, unless otherwise indicated.

If items in your order are out of stock, we'll notify you by e-mail. Your choice: wait for a new shipment, select another product or cancel your order for a full refund, including taxes and shipping fees.

Rates are based on the value of items purchased.

Items are shipped from Montreal, QC, Canada.

At this time, we only ship to Canadian and US addresses.

CANADIAN SHIPPING RATES

We ship to Canada via Canada Post Expedited Parcel Service.

ITEM TOTAL GROUND
$00.00 - $12.98 $1.99  
$12.99 - $21.99 $6.95  
$22.00 - $29.99 $11.95  
$30.00 - $49.99 $15.95  
   

Approximate shipping times

Ground in Canada: 3-10 business days; 7-13 business days for more remote regions.

Please note that these are approximate shipping times and delivery times may vary.

USA SHIPPING RATES

We ship to the USA via Canada Post Expedited Parcel Service.

ITEM TOTAL GROUND
$00.00 - $12.98 $2.25
$12.99 - $21.99 $8.95
$20.00 - $29.99 $14.95
$30.00 - $49.99 $17.95
   

Approximate shipping times

Ground to USA: 7-14 business days and longer for certain states such as California and Texas.

We are not responsible for any delays or fees due to customs clearance.

Orders

Please note that all orders are confirmed via e-mail and we may contact you via phone, mail or e-mail with questions regarding your order.

To track your order, e-mail us at info@getmoki.com

On occasion, very small or lightweight items are shipped via letter mail to reduce shipping costs—there is no tracking available for this option.

Return Policy

We’re confident in the quality of our products and want you to be fully satisfied with your purchase.

Secure site

The shopping cart and checkout sections of our website are secure. moki uses a secure socket layer (SSL) and the server protocol HTTPS when collecting your payment information. This identifies that you are within a secure location of the site.

Privacy Policy

We will not share your data with anyone.

LEGAL NOTICE AND COPYRIGHT

All content of our website including text, graphics, logos and images is the property of moki and is protected by Canadian and U.S. copyright laws.